Streamlight is a “hands-on” company. They learn by doing, so they understand what the customers need. Streamlight believes it’s their hands-on, real-world experience that leads to new ideas and innovations that set Streamlight apart.
Streamlight make it a point to get out in the field and talk to customers. They hold focus groups to hear what customers like about their products; but Streamlight's more interested in what customers don’t like, what needs to be improved, and what lighting problems have yet to be solved.
Streamlight's success is directly related to their ability to satisfy customers with quality products. They take customer service very seriously.
Streamlight warrants their products to be free of defects, including LED, for a lifetime of use. They will repair, replace or refund the purchase price, any Streamlight product that does not work as a result of a manufacturing defect for as long as you own it.